Delete your account

Last updated: August 1, 2026

You can ask us to delete your account and the personal data associated with it at any time. You do not need to be signed in to make this request.

How to request deletion

Send an email from the address tied to your account. We use the sending address to confirm the request — we cannot action requests sent from another inbox without additional verification.

What deleting your account removes

When we action a verified request, we delete your account record — your email address, your username, and the salted hash of your password — from our authentication database. Removing that record permanently ends your access to Benefit Signals and signs you out on every device. We do this within 30 days of receiving a verified request.

What is not removed automatically

We want to be straight with you: deleting your account record does not, on its own, erase every trace of your use of Benefit Signals. The following may remain, and none of it is used to re-identify you once your account is gone:

• Sign-in and security metadata. To keep you signed in, enforce a per-account device limit, and detect suspicious activity, we record a session identifier per device along with sign-in timestamps, the IP address, and the browser user-agent seen at sign-in. These records live in our authentication system.
• First-party usage analytics. We keep aggregate, first-party analytics about how the Services are used. These events are keyed to a random visitor identifier — and, for actions taken while signed in, to your former account id — not to your email address.
• Billing records. If you ever subscribed, we and our payment processor (Stripe) retain a customer and subscription identifier, your plan and billing status, and a record of delivered items, as required for tax, accounting, and legal purposes. We do not store full card numbers.

If you would like us to also remove the records above, to the extent we are able and legally permitted, say so in your email and we will act on your request as required by applicable law. Our Privacy Policy describes these categories of data and why we keep them.

Operational logs

A small amount of operational data is retained briefly for security and fraud-prevention, then rotated out automatically:

• Web server access logs — standard request logs (IP, timestamp, URL, status code) that may incidentally include your IP address. Retained for up to 30 days by our hosting provider, then rotated out automatically.
• Email delivery logs at our email provider (Resend) may retain the address for delivery-audit purposes for up to 30 days. We do not control this retention window directly, but it is bounded.

Confirmation

You will receive a reply confirming the deletion within five business days. If you do not receive a reply, please follow up — we read every email at support@benefit-signals.com.

Questions about this process

See our Privacy Policy for the full picture of what we collect and why, or write to us at support@benefit-signals.com.